Hi. My name is Paula Pearsall, and I'm the agency executive director for the Office of the Inspector-General of Aged Care. To start, I wish to acknowledge the traditional custodians of the lands where I'm recording this message, the Ngunnawal people, and recognise any other people or families with connection to the lands of the ACT and region. I would like to pay my respects to their elders, past and present. I also extend my respect to all First Nations people watching across Australia. As you may be aware, the Australian Government is making major changes to aged care and it is our job to ensure that these reforms lead to real and lasting improvements. Like many of you I'm sure, we want an aged care system that is person centred and provides timely and compassionate care.
We want every older person to have access to quality care when they need it, no matter who they are or where they live. Our mandate is to continue to build on the Royal Commission's work by identifying problems in aged care and suggesting improvements. We are working on a progress report to check if the government has implemented the Royal Commission's recommendations properly.
Our 2025 report will show what's getting better, what still needs work and where more action is needed to make a real difference. The report will give a clear picture of the progress in aged care reforms, and highlight areas that need ongoing attention to ensure lasting improvements. To do this, we need to hear from you. Whether you receive aged care, support a family member or loved one, work in the sector, or have a broader interest, your experiences matter. Your insights will help us understand what's working, what needs fixing, and where more action is needed.
Importantly, we want to hear from people in vulnerable situations, marginalised communities, and those who face barriers to equitable access to aged care. This ensures that all voices shape the future of aged care. For more information or to find out how you can contribute to the report, visit our website on www.igac.gov.au.
Every voice helps us to understand how the government's reforms are impacting older people. Together we can build a stronger, fairer aged care system. Thank you for being part of this important conversation.