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Media release – Statement on the final report of the Aged Care Taskforce
The Acting Inspector-General of Aged Care has issued a statement on the final report of the Aged Care Taskforce. -
Statement by the Acting Inspector-General of Aged Care on the final report of the Aged Care Taskforce
The Acting Inspector-General of Aged Care has issued a statement on the final report of the Aged Care Taskforce. -
Media release – Submissions open for review of My Aged Care
We are pleased to announce that public submissions are now open for our review of the administration of My Aged Care. Submissions close on 14 June 2024. -
Making a submission to the review of the administration of My Aged Care
This fact sheet outlines how to make a submission to our review into the administration of My Aged Care, and what kind of information we are seeking to gather. -
Public notice of review – Administration of My Aged Care
This public notice of review outlines the terms of reference and purpose of our review into the administration of My Aged Care. -
Inspector-General of Aged Care Consultative Committee communique – 5 March 2024
Communique from the 5 March 2024 meeting of the Inspector-General of Aged Care Consultative Committee. -
Media release – 2024 Progress Report on Implementation of Aged Care Royal Commission Recommendations: Submissions open
The Office of the Inspector-General of Aged Care is calling for submissions to support the 2024 Progress Report on the Implementation of Aged Care Royal Commission Recommendations. -
2024 Progress Report on Implementation of Aged Care Royal Commission Recommendations: Submission process
This document outlines the submission process for the 2024 Progress Report on Implementation of Aged Care Royal Commission Recommendations. -
Corporate Plan 2023–2024
Our corporate plan provides visibility of the Office’s strategic direction for the remainder of the 2023-2024 financial year. -
Media release – Annual Work Plan 2023–2024
The Office of the Inspector-General of Aged Care (OIGAC) is pleased to announce the release of its first Annual Work Plan. -
Oversight role
This fact sheet outlines the oversight roles and functions of the Inspector-General of Aged Care, which include monitoring, reviews, and reports. -
Annual Work Plan 2023–24
The Inaugural Annual Work Plan 2023–24 outlines the activities the Agency will commence in the remainder of the 2023–24 financial year. A key focus of the Annual Work Plan is a review on the performance of the My Aged Care system. -
Service Charter
This Charter sets out the standards of service you can expect when dealing with us. It briefly outlines our role, principles and processes, and the steps you can take if you are not satisfied with the quality of our service. -
03:31Introduction to the Office of the Inspector-General of Aged Care
Summary:This is a short introductory video featuring Interim Inspector–General of Aged Care, Mr Ian Yates AM, and Agency Executive Director, Mrs Paula Pearsall. It gives an overview of the purpose, function, and vision of the Office of the Inspector-General of Aged Care. -
Privacy policy
Our privacy policy covers how the Inspector-General handles personal information (including sensitive information, as defined in the Privacy Act) relating to older Australians, aged care providers and services, and the Inspector-General's staff. -
Complaints handling policy
This policy explains how we handle complaints about us. Complaints are expressions of dissatisfaction about our products, services or staff that require a response or resolution. -
Procedures for public interest disclosures
These procedures provide information to our employees and contractors about how to make a public interest disclosure about our office or another Commonwealth agency. -
Role and functions
This fact sheet outlines the role and functions of the Inspector-General of Aged Care, which include reviews, oversight of complaints management frameworks, monitoring and reports. -
Aged Care complaints oversight
This fact sheet explains how we monitor the way that Australian Government bodies manage complaints in the aged care system. We do not investigate individual complaints, as other bodies do that. -
Procedures for breaches of the APS Code of Conduct and determining sanctions
These procedures outline how we decide whether an employee has breached the Australian Public Service Code of Conduct and if we will impose any sanctions. -
Public interest disclosure form
Public officials who wish to make a public interest disclosure about the Office of the Inspector-General of Aged Care can use this form. -
Organisational chart
This organisational chart shows staffing and reporting lines for the Office of the Inspector-General of Aged Care. -
Interim Inspector-General of Aged Care Consultative Committee communique – 23 March 2023
Communique from the 24 March 2023 meeting of the Interim Inspector-General of Aged Care Consultative Committee.