Our vision
Our vision is an aged care system where every person receives kind, compassionate, high-quality care that promotes their rights, identity and independence.
Why we were established
The Royal Commission into Aged Care Quality and Safety (Aged Care Royal Commission) recommended that the Australian Government establish an:
- Inspector-General of Aged Care
- Office of the Inspector-General of Aged Care.
The intent of this recommendation was to ensure that the aged care system is subject to ongoing scrutiny and to hold government agencies accountable for their processes, decisions and performance.
The government established both the role of the Inspector-General and the Office on 16 October 2023 through the Inspector-General of Aged Care Act 2023.
Find out more about the Aged Care Royal Commission.
What we do
Led by the Inspector-General, we provide informed, independent oversight of the aged care system.
We report to the Minister for Aged Care and Parliament on how the:
- aged care system is managed, regulated and funded
- recommendations of the Aged Care Royal Commission are being implemented.
We review and report on system-wide issues in the aged care system and identify opportunities for positive change. We also contribute submissions to inquiries and consultations about important matters related to aged care, identifying issues and recommending actions for positive change.
All of our work is grounded on evidence, experience and feedback from older people and the aged care sector.
We are genuinely interested in hearing about older people’s lived experience with the aged care system, but there are some things we cannot do. For example, we do not have the power to:
- investigate or resolve individual complaints
- intervene in individual cases
- take action against specific providers or services.
Find out more about what we do.
We focus on the aged care system as a whole and do not duplicate the functions of other agencies, such as regulators, complaints bodies, or policy makers.
Our values
Our work is consistent with the Australian Public Service (APS) Values.
Commitment to service
We are professional, objective, innovative and efficient. We're collaborative. We work to achieve the best results for the Australian community and the Government.
Ethical behaviour
We demonstrate leadership. We are trustworthy and act with integrity in all we do.
Respect
We respect all people, including their rights and their heritage.
Accountability
We are open and accountable to the Australian community under the law and within the framework of ministerial responsibility.
Impartiality
We are apolitical and provide the government with advice that is frank, honest, timely and based on the best available evidence.
Stewardship
We build our capability and institutional knowledge. We support the public interest now and into the future, by understanding the long-term impacts of what we do.
